If you encounter a technical issue, you can submit a ticket to our Customer Experience Team in two different ways:
- Directly on the askelle Dashboard:
In your askelle account, click the “Support” link on the bottom lefthand navigation bar
When you click the link, it will open up a new mail tab using your default email settings (Gmail, Outlook, Mail App)
Draft an email explaining your technical issue and send.
This email will be automatically tracked in our ticketing system, and our Customer Experience Team will reply directly to your email.
Through the askelle Customer Knowledge Base:
In your askelle account, click on the “Customer Knowledge Base” button on your Dashboard
On the top right of the askelle Customer Knowledge Base, click “Submit a Ticket”
Fill in the required fields, and draft a description explaining your technical issue.
Complete the reCAPTCHA and press “Submit”
This submission will be automatically tracked in our ticketing system, and any responses you receive from our Customer Experience Team will be directly sent to your email address.
You can also track the status of your ticket and ticket history by clicking the “View all Tickets” tab in the centre of your Customer Knowledge Base Dashboard
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